---
title: Making a Complaint – UNHCR
description: "This resource explains how to make a misconduct complaint and it mentions the types of misconduct. “Important note before sending your complaint: the Investigation Service of the IGO does not have the authority to deal with protection/assistance related requests. This…"
url: "https://digna.ca/docs/making-a-complaint-unhcr/"
updated: "2020-10-30"
category: Reporting Mechanisms
---

# Making a Complaint – UNHCR

This resource explains how to make a misconduct complaint and it mentions the types of misconduct.

“Important note before sending your complaint: the Investigation Service of the IGO does not have the authority to deal with protection/assistance related requests. This means that the IGO cannot review individual refugee claims, cannot provide individuals with assistance in kind or in cash, and cannot provide applicants with a durable solution. For these matters, please contact the UNHCR Office where you are registered or closest to where you are located.”

[![](https://www.digna.ca/wp-content/uploads/2020/08/Un-logo-1024x1024.jpg)](https://www.unhcr.org/making-complaint.html)

[![](https://www.digna.ca/wp-content/uploads/2020/08/icons-for-docs-11-1.png)](https://www.unhcr.org/making-complaint.html)