“These Guidelines are designed to assist our colleagues in humanitarian and development contexts who conduct or manage investigations into serious allegations, including sexual exploitation and abuse (SEA) as well as allegations of fraud and corruption committed by humanitarian and development staff.
These Guidelines provide an overview of the key steps and issues organisations should consider when responding to serious complaints including fraud, corruption and sexual exploitation and abuse. They summarise the ‘who, what, when, why, where and how’ of establishing effective complaints mechanisms, managing and investigating complaints and reporting on findings. They also identify potential difficulties and offer practical responses and solutions.”
